Returns and refunds are not supported. Please make sure the goods before you submit the order. If you receive wrong or defective goods, we suggest that you contact our customer service cs@egofetch.com via e-mail for detailed return procedures. Shipping cost and duties thus incurred shall be borne by the seller. 

Once the exchange has been received, we will handle the order within 7 working days, and we will inform you of the progress via email. Please note that the processing may be delayed due to a sudden burst of orders or force majeure. Thank you for your understanding.