Please register an account in order to submit the order, check and track the order you have placed successfully.

Instructions:

1.    Click “SHOP”in the navigation bar at the top of the webpage to view the products.

2.    Select products and click “ADD TO BAG”. You may also click “KEEP SHOPPING”to continue to add more items. Click “ORDER” at the right of the shopping bag page after adding all the products.

3.    The shipping cost will be calculated automatically by UPS after the shipping address is provided. Please note that the price on the page does not include the duty charged by importing country or other related local taxes. Please check and make sure that the shipping address you have provided is accurate and accessible.

If you need more help, please contact customer service: cs@egofetch.com

Cancelling or modifying is not supported now after the order has been shipped. If you need to modify the address, please contact our customer service via e-mail: cs@egofetch.com to confirm the information.

Returns and refunds are not supported. Please make sure the goods before you submit the order. If you receive wrong or defective goods, we suggest that you contact our customer service cs@egofetch.com via e-mail for detailed return procedures. Shipping cost and duties thus incurred shall be borne by the seller. 

EGO FETCH ships to most but not all countries or regions in the world. For details, please contact our customer service: cs@egofetch.com.

Depending on the shipping address, the shipping fee will be calculated automatically by UPS on checkout page as well as the weight and volume.

Reminder: 

The price on the checkout page includes shipping fee to the destination, but not included the delivered duty, import taxes and other costs. This charge is ultimately determined by your local customs office.

Please note that the duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). You order may incur duties, fees and import taxed upon delivery. This charge is determined by your local customs. For further information, please consult your local customs office.  

Therefore, make sure that you have checked the rates in your country or region for the exact taxes and fees that you are expected to pay.

If the order is returned because the buyer refuses to receive or delays in receiving the package due to taxation issues, the buyer shall pay for the round-trip shipping cost, the duty charged by both importing country and destination country of the return (the import duty will be paid by our commissioned express company in advance when the goods goes through customs). The payment will be deducted from the refund.

EGO FETCH cannot ship the order to a P.O. BOX. Please make sure that the shipping address which you have provided is correct and accessible. Since different countries have different requirements for shipping address, if the shipping address you have provided is not accessible, we will contact you via e-mail for address change. Please often check your e-mail after ordering.

Reminder: All costs arising from the return of goods due to the buyer shall be borne by the buyer.

Once your purchase has been completed, you can check delivery status on 'my orders' and we provide email with the tracking number once shipped out from UPS, an email confirmation will be sent to the email address.

Reminder: 

Please note that the shipment may be delayed due to a sudden burst of orders or force majeure. Thank you for your understanding.

Once the exchange has been received, we will handle the order within 7 working days, and we will inform you of the progress via email. Please note that the processing may be delayed due to a sudden burst of orders or force majeure. Thank you for your understanding.

A standard processing time of up to two (2) business days is required before your order is shipped. During peak periods, processing times may exceed 2 business days. Once your order has been shipped, you will receive an e-mail from parcel services with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

For Chinese consumers, we choose ZEO express or SF express. For those outside China, we choose to ship our products via parcel services（UPS, FEDEX or SF). Orders received on a Saturday, Sunday, or holiday will be processed the following business day. We do not accept responsibility for carrier delayes, or delays caused by holidays or natural disasters. Delivery costs are calculated at checkout.