EGO FETCH ships to most but not all countries or regions in the world. For details, please contact our customer service: cs@egofetch.com.

Depending on the shipping address, the shipping fee will be calculated automatically by UPS on checkout page as well as the weight and volume.

Reminder: 

The price on the checkout page includes shipping fee to the destination, but not included the delivered duty, import taxes and other costs. This charge is ultimately determined by your local customs office.

Please note that the duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). You order may incur duties, fees and import taxed upon delivery. This charge is determined by your local customs. For further information, please consult your local customs office.  

Therefore, make sure that you have checked the rates in your country or region for the exact taxes and fees that you are expected to pay.

If the order is returned because the buyer refuses to receive or delays in receiving the package due to taxation issues, the buyer shall pay for the round-trip shipping cost, the duty charged by both importing country and destination country of the return (the import duty will be paid by our commissioned express company in advance when the goods goes through customs). The payment will be deducted from the refund.

EGO FETCH cannot ship the order to a P.O. BOX. Please make sure that the shipping address which you have provided is correct and accessible. Since different countries have different requirements for shipping address, if the shipping address you have provided is not accessible, we will contact you via e-mail for address change. Please often check your e-mail after ordering.

Reminder: All costs arising from the return of goods due to the buyer shall be borne by the buyer.

Once your purchase has been completed, you can check delivery status on 'my orders' and we provide email with the tracking number once shipped out from UPS, an email confirmation will be sent to the email address.

Reminder: 

Please note that the shipment may be delayed due to a sudden burst of orders or force majeure. Thank you for your understanding.